FREQUENTLY ASKED QUESTIONS
Do you have questions about visiting Hanchey Bamboo Resort? Here are the answers to our most commonly asked questions. If you cannot find the answer that you are looking for, please contact us and we’ll be happy to answer for you.
Transportation & Logistics
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We are located 25 km north of Kampong Cham, in Steung Trang district.
Journeys take between 45minutes and 1 hour.
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You can easily reach us on one of the regular buses either from Siem Reap or Phnom Penh. From Phnom Penh we suggest the Virak Vip Van that is really fast, but there are other companies as Sorya Bus, slower but cheaper. Please let us know if would like us to arrange the tuk tuk or car pick up from the city to the resort.
Journeys take between 45 minutes and 1 hour from Kampong Cham city.
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Of course! We offer a pick-up and return service from Smile Cafe in Kampong Cham city for only $10 each way. We can also arrange for a Tuk-Tuk to bring you if you have lots of baggage! Please just give us a call in advance or drop us an email using the form above and we will arrange it for you!
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Yes! We offer free, private parking within our resort for both overnight guests and day visitors. Booking is not necessary.
Rooms & Accomodation
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✓ Check-in from 14:00 to 20:00 ✓ Check-out until 12:00
If you'd like to request an early or late check-in or check-out, you can make a special request when you book.
Please note that special requests cannot be guaranteed. If early or late check-in or check-out is essential to your travel plans, we recommend checking the cancellation options before you book.
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We provide our own mosquito repellant in each room, however, you may wish to bring your own too.
We recommend having a water bottle for any excursions and sunscreen for the gorgeous weather.
Towels and toiletries are provided for all guests staying in bungalows.
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Yes! Our bungalows offer a fantastic view of the Mekong River, however, as we are located inland we cannot offer a sea view.
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Our bungalows have AC and our eco-cottages are furnished with fans.
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Unfortunately, no. Due to our location in the countryside with a wide variety of local flora and fauna, we cannot allow pets.
We do, however, have some local, friendly, cats and dogs that live with us that we're happy to introduce you to.
Facilities, Activities & Attractions
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Yes. Yoga classes run twice daily on weekdays, and once a day on weekends in the Lotus Shala.
Weekdays
Morning 7am-8am
Evening 5pm-6pm
Weekends
Afternoon 2pm-3pm
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Yes, absolutely. Private and small group yoga classes can be arranged depending on the teacher's availability. Please contact reception for more details.
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Yes, we run regular retreats in collaboration with our teacher and various retreat hosts.
If you are interested in upcoming retreats, please visit our retreats page.
If you are interested in hosting a retreat at Hanchey Bamboo resort, please visit our retreat hosting page.
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We do not currently have a spa on-site. You are welcome to make use of our wellness facilities in the Lotus Shala, where we offer yoga, meditation and wellbeing activities; and our swimming pool. Both are available to all guests free of charge.
Please ask at reception for more information.
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Pool opening hours are 8:00am to 8:00pm.
You can find out more about the pool by clicking here.
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Yes, we do. Our Bamboo hall is perfect for businesses running employee trainings and retreats.
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Yes we do. We offer both full and half day tours of Kampong Cham and the surrounding countryside. If you would like something more bespoke, you can contact us to discuss.
Please visit the Kampong Cham Tuk Tuk Tour Page for full details
Pricing
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Yes. Your deposit can be refunded if you cancel at least 14 days before your booking is due.
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We can accept payments made in cash, by Mastercard/Visa and by Bank Transfer. If you are interested in making a payment by another method, please leave a note when you contact us using the above form.
PLEASE NOTE: For guests who wish to pay by credit card on arrival, a 2% bank charge will also be applied.